Great and very fast. I was able to solve the matter within 30min... Keep this great work
I am very impressed with the quick response of the support team. It literally took less than 2 minutes for them to response and my problem was solved in less than 5 minutes
Excellent, quick help given. I really appreciate you being there
Very good support, I've received all the information I was asking for, with a thorough explanation.
Let me be honest. I was shocked with the efficiency and level of support you give. When I send my request I was a bit in doubt I would get assistance. Most websites dont respond, you guys rock. I can see you are committed to providing 150% service. This is not only excellent but wonderful. My problem was sorted in less than an hour. I really appreciate it. Keep up the good work.
The service was excellent, the timing for each response was the expected and my expectations were achieved successfully.
The whole experience with your support staff was excellent and i was able to have my issues resolved fast and without further problems or support required. Many thanks
There are two support plans available as well as the starter support.
If your support has expired, you can renew quickly and easily from the Members Area.
| Choose Your Support Plan | Starter | Standard | Premium |
| Price | FREE with first license. | $114 | $239 |
| No Contract Or Compulsory Renewal | |||
| Duration Of Cover | 3-6 Months* | 12 Months | 12 Months |
| Helpdesk Issues | 3 | Unlimited | Unlimited |
| License Recoveries | 0 | 1 | 3 |
| Provision Of Loader Install Wizard | |||
| Access to Weekend Support |
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| Access To Live Chat Available 9AM - 5PM, Monday to Friday (UTC + 1) |
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| Access To Telephone Support Available 9AM - 5PM, Monday to Friday (UTC + 1) |
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| Remote Access Using TeamViewer 6 Available 9AM - 5PM, Monday to Friday (UTC + 1) |
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| Guaranteed Response Within 24 Hours Available Monday to Friday |
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| Early Access to Beta Software Benefit from the latest updates sooner |
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| Free change of Operating System if required e.g. Changing license from Windows to Linux |
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| Installation Helpdesk Assistance For Your Customers | |||
| Integration Assistance |